Looking for
customer service talent?
Tell us what your business needs and explore access to qualified remote customer service professionals.
LINK
Ready to work
remotely?
Join a professional talent network designed to connect qualified customer service representatives with relevant remote opportunities.
Two sides.
One connection.
ServiLink Group creates the professional bridge between businesses seeking customer service support and qualified professionals ready to work remotely.
The process depends
on where you start.
ServiLink Group works with two sides of the professional connection. Select the path that best describes you to understand how the process works.
From business need
to professional connection.
ServiLink Group provides a structured process designed to understand business requirements and facilitate connections with suitable remote customer service professionals.
Share your
requirements.
Tell us about your customer service needs, preferred skills, communication requirements and the type of remote support your business is looking for.
We understand
your needs.
Our team reviews the information provided to better understand the nature of the role, expectations and professional requirements.
Suitable talent
is identified.
Based on the requirements, suitable professionals within the ServiLink Group talent network may be considered for the relevant opportunity.
The right people
move forward.
Where there is a suitable match, the next stage of the professional connection can move forward between the business and relevant representative.
A structured connection process built around understanding needs, professional suitability and meaningful business relationships.
Your journey starts
before the connection.
Joining the ServiLink Group talent network involves a structured qualification process designed to help maintain professional standards across our network.
Five stages designed to identify, assess and prepare customer service professionals for potential remote opportunities.
Submit your
application.
Begin by submitting your information and professional background for initial consideration within the ServiLink Group talent network.
Your profile is
reviewed.
Applications are reviewed based on relevant experience, professional background and the information provided during the application process.
Selected applicants
take the assessment.
Only applicants who successfully meet the initial qualification requirements may be invited to complete the International Customer Service Competency Assessment (ICSCA), an independent third-party standardized examination.
The examination is independently organized and administered by a third-party assessment provider. ServiLink Group requires valid certification as part of its professional qualification process.
Join the professional
talent network.
Professionals who meet the relevant qualification requirements may become part of the ServiLink Group talent network for consideration when suitable opportunities arise.
Be considered when
opportunities arise.
When relevant business requirements align with your profile, skills and professional background, you may be considered for appropriate remote customer service opportunities.
Completing the qualification process or joining the ServiLink Group talent network does not guarantee employment or placement. Opportunity consideration depends on business requirements, suitability and availability.
The professional bridge
between need and talent.
ServiLink Group sits at the center of a structured connection process, helping businesses and qualified remote customer service professionals find the right opportunities to move forward.
Business
requirements.
Companies looking for remote customer service professionals begin by defining their needs, expectations and role requirements.
with qualified potential.
Qualified
professionals.
Customer service representatives who meet the relevant qualification requirements become part of the professional talent network.
Understanding business requirements.
Maintaining a structured professional talent network.
Facilitating relevant professional connections.
ServiLink Group does not replace the relationship between businesses and professionals. We help create the bridge where the right connection can begin.